Royal Mail email Scam

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The National Fraud Intelligence Bureau (NFIB) has issued an alert about a scam e-mail which is currently being sent to victims fraudulently claiming to be from Royal Mail.

postbox

The e-mail states that Royal Mail is holding an item for the customer.

The subject header is 'Mail — Lost/Missing Package' and reads:

"Royal Mail have detained your package for some reason (for example, lack of a proper invoice, bill of sale, or other documentation, a possible trademark violation or if the package requires formal entry). The RM International Mail Branch holding it will notify you of the reason for detention (in writing) and how you can get it released".

The e-mail then asks the recipient to open up an attachment to complete a document. It is believed that the attachment contains a zip file with a malicious virus.

Royal Mail is aware of the scam and is taking action to protect customers from these fraudsters.
Royal Mail state that they will never:
Send an e-mail asking for credit card numbers or other personal or confidential information;
Ask customers to enter information on a page that isn't part of the Royal Mail website
Include attachments unless the e-mail was solicited by a customer e.g. the customer has contacted Royal mail with an enquiry or has signed up for updates from Royal Mail.

Royal Mail and the NFIB advise customers NOT to open the attachment if they receive this email and to report the scam email to Action Fraud by calling the 0300 123 2040 or via the web reporting template at www.actionfraud.police.uk

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