Royal Mail email Scam

Home » Newsroom » Royal Mail email Scam

The National Fraud Intelligence Bureau (NFIB) has issued an alert about a scam e-mail which is currently being sent to victims fraudulently claiming to be from Royal Mail.

postbox

The e-mail states that Royal Mail is holding an item for the customer.

The subject header is 'Mail — Lost/Missing Package' and reads:

"Royal Mail have detained your package for some reason (for example, lack of a proper invoice, bill of sale, or other documentation, a possible trademark violation or if the package requires formal entry). The RM International Mail Branch holding it will notify you of the reason for detention (in writing) and how you can get it released".

The e-mail then asks the recipient to open up an attachment to complete a document. It is believed that the attachment contains a zip file with a malicious virus.

Royal Mail is aware of the scam and is taking action to protect customers from these fraudsters.
Royal Mail state that they will never:
Send an e-mail asking for credit card numbers or other personal or confidential information;
Ask customers to enter information on a page that isn't part of the Royal Mail website
Include attachments unless the e-mail was solicited by a customer e.g. the customer has contacted Royal mail with an enquiry or has signed up for updates from Royal Mail.

Royal Mail and the NFIB advise customers NOT to open the attachment if they receive this email and to report the scam email to Action Fraud by calling the 0300 123 2040 or via the web reporting template at www.actionfraud.police.uk

popular recent storiesAlso in the news

Tarvin Primary School Logo
Tue 17 Jul 6:00am  |  hits: 595

Did you go to Tarvin Primary School? Do your children or grandchildren go or will your little ones be attending in the future? Maybe you live in the village and would welcome the opportunity to support the hub of the community? If so then please follow the link below to read more about the PTA's 50th Anniversary Crowd Fund Campaign and how any donation will be used to improve the...

38553_Fraud_one
Sun 22 Jul 6:00am  |  hits: 407

We have received the attached from Cheshire Police which outlines the process currently being followed by fraudsters who are trying to scam people into withdrawing money from their bank accounts. Please pass on to your family in order that people are aware of the...

Tarvin School sign
Sat 21 Jul 6:00am  |  hits: 381

It has been an emotional week at Tarvin School!In the run up to the summer holidays we have had some momentous occasions — the new school sign with the school emblem has been erected and unveiled.The Juniors have staged their end of term production "The Sound of Music".The winner of the Jim Grogan Countryside and Wildlife Award was announced in the Woodland.And the Year 6s had...