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By Tarvin Webteam - 19th February 2016 6:00am
Millions of tumble dryers are still to be repaired in a fire safety campaign — but owners face a wait of weeks for an engineer.
Owners of large air-vented dryers and condensing dryers under the Hotpoint, Indesit and Creda brands may need to have them fixed.
Parent company Whirlpool said eight million affected dryers had been sold in the last 11 years, including five million in the UK.
So far, 70,000 cases had been resolved.
Other customers are facing a long wait for a visit. Some have reported an eight-week waiting list.
More than three million people are being written to about the safety notice, with 1.8 million expected to receive letters in the next two to three weeks.
Whirlpool bought manufacturer Indesit, including the Hotpoint, Indesit and Creda brands, in October 2014.
Investigations into reports of fires led eventually to the huge programme of alerts and repairs announced in November.
The company is asking owners to check whether their machine is one of those affected and, if so, to contact the company through Hotpoint's dedicated website or the matching Indesit site. The model number, usually found on the back of the dryer door, can be entered in the online checker.
If action is needed, an engineer will visit to mend the machine — a process that the company said could take an hour.
The company has written to 1.5 million customers so far, and expects to contact a further 1.8 million by the start of February.
The company said a substantial number of the millions of dryers sold over the last 11 years would have been replaced or scrapped.
So far, more than 625,000 customers have registered for a repair
With many facing a lengthy wait, the company said it was offering discounts on new products for those whose appliance was more than two years old.
Who knows if you have one the affected models if you did not register the purchase?
While waiting for a repair, owners are being advised not to use their dryer when they are out of the house or asleep, and to clean the filter after every cycle.
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