Citizens Advice Cheshire West Energy Team Toolkit

Citizens Advice has published a "toolkit" comprising useful information and an extensive contact list for mainly energy-related issues. Their "toolkit" is reproduced here for those who may be concerned about energy supply, particularly at this wintry time of the year.

Contact the Energy Team

Email us at: energy-advice@citizensadvicecw.org.uk

Residents living in Cheshire West

Local Advice-line: 0808 2787 806 (Mon to Fri, 9am – 4pm)

Email enquiry service: citizensadvicecw.org.uk/advice-by-emailcitizensadvice.org.ukgov.uk/the-warm-home-discount-schemewww.charisgrants.com/partners/park-homesgov.uk/cold-weather-paymentgov.uk/winter-fuel-payment, or call
the Winter Fuelturn2us.org.uk/get-supportwww.gov.uk/find-energy-grants-for-you-home-help-to-heat

National

Citizens Advice: Adviceline (England): 0800 144 8848 (Mon to Fri, 9am – 5pm, local times may vary)

For online advice and other ways to contact us visit our
website: citizensadvice.org.ukgov.uk/the-warm-home-discount-schemewww.charisgrants.com/partners/park-homesgov.uk/cold-weather-paymentgov.uk/winter-fuel-payment, or call
the Winter Fuelturn2us.org.uk/get-supportwww.gov.uk/find-energy-grants-for-you-home-help-to-heat citizensadvicecw.org.uk/heatingbankcheshirewestandchester.gov.uk/cost-of-livingcheshirewestandchester.gov.uk/home-energycadentgas.com/services-beyond-the-meterwww.thepsr.co.uk

Winter benefits: eligibility and payments

Warm Home Discount scheme:
gov.uk/the-warm-home-discount-scheme, or call the Warm Home
Discount helpline on 0800 030 9322

Park Homes Warm Home Discount scheme: www.charisgrants.com/partners/park-homes or call 01733 797543

Cold Weather Payment: gov.uk/cold-weather-payment

Winter Fuel Payment: gov.uk/winter-fuel-payment, or call
the Winter Fuel
Payment helpline on 0800 731 0160

National grants and assistance

Contact your energy supplier to ask about grants to help
customers pay off their debt

Charitable trust grants: turn2us.org.uk/get-support

Energy grants for your home:

www.gov.uk/find-energy-grants-for-you-home-help-to-heat

Local grants and assistance

Citizens Advice Cheshire West Heating Bank: citizensadvicecw.org.uk/heatingbank
Citizens Advice Manchester Energy Team: call 0808 164
4406, or by WhatsApp on: 07360 546 111

Household Support Fund and HELP scheme: cheshirewestandchester.gov.uk/cost-of-living

Energy grants for your home:
cheshirewestandchester.gov.uk/home-energy

Cadent Services Beyond the Meter:
cadentgas.com/services-beyond-the-meter

Priority Services Register: www.thepsr.co.uk

Energy Savers campaign resources

Partner resources including a social media pack, energy
leaflets, translated materials and

links to advice pages at:
citizensadvice.org.uk/Energy-Savers-Campaign

We’ve teamed up with the Energy Saving Trust for Energy
Savers Week 2025: Checklist of

home heating tips and videos available at:
energysavingtrust.org.uk/energysaversweek

Scams advice

If you’ve been scammed:

1. Talk to your bank or card company immediately if you’ve
handed over any financial

and sensitive information or made a payment

2. Report the scam to Action Fraud on 0300 123 204 or go to: actionfraud.police.uk

3. You can also contact the Citizens Advice Consumer Service
for help with what to do next by

calling on 0800 223 1133 (Mon – Fri, 9am to 5pm).

Visit our advice pages for more support:
citizensadvice.org.uk/scamsadvice