Dr Campbell's Surgery - Out of Hours service

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If you become ill or need a doctor, and you are registered with Dr Campbell's surgery, do you know how to get help?

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To see a doctor or nurse telephone Tarporley Health Centre on 01829 733456 between 8.00 am and 6.30 pm.
If you are unable to call the surgery during those times then you need the "Out of Hours " service.
If , however, you need to see a doctor outside of those hours, then you need the "Extended Hours Service" which provides surgeries throughout West Cheshire

The Patient Participation Group (PPG) for Dr Campbell's Surgery has been seeking to explain what these services are and how to access them and we have created the following information to help you:

The Out of Hours service:
This is for when you may be taken ill in the evening or at the weekend.
It operates from 6:30pm until 8:00am on Mondays to Fridays and all day and night at the weekends and at Bank Holidays. It is organised by the West Cheshire Clinical Commissioning Group (WCCCG) and you can ring the service directly on 01244 385300, or by calling your usual surgery number when a recorded message will repeat this number.

Note: You will be asked to call 999 directly for some serious conditions and then assessed — which may be done by the 111 service. If appropriate and necessary you will then be visited by a doctor.

The Extended Hours service:
This is the WCCCG response to pressure from the government for GP surgeries to open in the evenings and at weekends which, given limited resources, would be very difficult to organise. Instead, the ability to book an appointment with a doctor in the evening or at the weekend will be provided at various surgeries throughout the region.

These are:
Monday to Friday:
18:30 to 21:30 in Chester and Ellesmere Port
18:30 to 20:00 in Helsby (2 evenings, Monday and Tuesday)
18:30 to 20:00 in Tarporley (3 evenings, Wednesday, Thursday and Friday)
18:30 to 20:00 in Malpas and Neston (2 evenings, Monday and Thursday) (start date to be arranged)

Saturday:
09:00 to 14:00 in Chester, Ellesmere Port and Tarporley
09:00 to 12:00 in Malpas and Neston (start date to be arranged)

Sunday:
10:00 to 15:00 in Chester and Ellesemere Port
09:00 to 14:00 in Tarporley

15 minute appointments can be booked several weeks ahead both with doctors and nurses by calling 01244 385422 — but only during your normal surgery hours. (There are plans to extend the availability of the service and to remove the limit on when appointments can be made.)

This information is provided by the Patient participation Group (PPG) in Dr Campbell's practice which operates in Tarporley, Tarvin and Waverton. However, this information is relevant across all practices in West Cheshire. Similar schemes are in operation in Cheshire East.
A PPG is a self-organising patient-led group set up to represent the views of patients regarding the provision of medical services. It supports enhancements and advises on the nature of new services in the community. It encourages patients to put forward positive ideas and enables them to have a voice. Every doctor's contract with the NHS now requires that their practice supports a PPG.