By Emma McKenzie - 30th June 2020 6:00am
I am the Healthwatch Cheshire link for the Rural area. Healthwatch are key partners in the health and care system, helping inform priorities across Cheshire using the views of local people.
Over the past six weeks, we have been asking Cheshire residents to complete a survey to tell us about their experiences during this time so we can understand what is working well and what could be improved, as well as considering people's mental health and wellbeing during the pandemic.
The survey is ongoing so that we can capture experiences as the situation progresses. Healthwatch Cheshire regularly feeds back findings from surveys to the local authority, the Clinical Commissioning Group, local NHS and to health and care providers across Cheshire. This is so information can be provided in a timely and useful manner to those people who make decisions on how services are delivered both nationally and locally.
At present we have had approximately 1000 responses across Cheshire and I am sure you will agree that hearing what is important to local people is vital in ensuring that health and care services are tailored to meet their needs. With this in mind please can I ask if you could complete the survey, share with others to encourage as many people as possible to share their experience, and also to keep revisiting the survey as the situation progresses. You can find a link to the survey here:
Survey responses so far tell us that people have had mixed experiences of communications with care services and people have told us they don't want to overburden services or feel uncomfortable making attending and travelling to health appointments. In your area we are hearing about access to services. For example, comments mentioned, "Online physio service is limited"," Done very best to help, but they cannot treat you physically".
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