The majority of Cheshire West residents are being encouraged to pay for their garden waste subscription online using debit or credit card. The Council is aware that some of our residents will always need to access non-digital customer support for a variety of reasons, including a lack of digital access or personal preference. The Council, therefore, has several alternative methods available for residents. These include:
Calling the contact centre to pay by debit or credit card.
Calling the contact centre for help with the online subscription form.
Arranging a face-to-face appointment to pay by cash or cheque. This can be done by calling 0300 123 7026.
Posting cheques and supporting information confirming the resident’s name and address to Cheshire West and Chester Council, Customer Service, Wyvern House, The Drumber, Winsford CW7 1AH
Our library staff are available to assist residents who have limited computer skills. They have now been given guidance specifically to help people complete the online garden waste subscription form.
Residents will also soon be able to visit their local library to pay for their garden waste subscription by cash or cheque. The Council will be updating the existing library payment system to allow this. Members will be updated when this has been completed.
Resident permits and first garden waste collections will be in place approximately 10 working days after the application has been received.
For further information, contact: Mark Brazil
Responsible Committee, Cabinet Member: Councillor Karen Shore, Cabinet Member for Environment, Highways and Strategic Transport
Date: 11 March 2022
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