Council company Vivo Care Choices is making changes to its services from July onwards as it continues to deal with the coronavirus (COVID19) pandemic. These changes will be put in place slowly, safely and securely.
Council company Vivo Care Choices delivers a range of flexible and responsive support for
people with learning disabilities and autism and older people, including those with dementia.
As part of its response to COVID-19, Vivo reprioritised its services back in March to make
sure it continued to deliver direct or indirect care to everyone who normally uses its services.
Priority was given to those who had no alternative care and support in place, with their care and support delivered in a home environment wherever possible.
Learning disability day services, respite services and public facilities like the Little Roodee
Café were all closed.
Many people have received all their care and support from parents, family members and
carers and this will have been demanding, tiring and anxious for them at times.
Staff kept in regular contact with all people who use services to make sure they are as safe
and happy as they possibly can be in these challenging circumstances and still feel
connected to and cared for by Vivo and its staff.
Vivo has regularly reviewed the care and support provided for each person and new support arrangements have been put in place very quickly when needed.
What is happening
As national guidance is beginning to change and Vivo is fully aware the current pressures on its staff, people using its services and carers and families cannot be maintained indefinitely,
it is slowly, safely and securely starting to reopen services in a way that reflects the ongoing risks from COVID-19.
Vivo will still look at what each person needs on a case-by-case basis and make sure the
right care and support is put in place for them, minimising the risk of COVID-19 for them and others.
At all times, Vivo will follow the latest Government and NHS guidance and has been working closely with its staff, people using services, carers and families and the Council throughout the process.
When it is happening
Changes will begin to be put in place from July 2020 when it is safe and appropriate to do
For further information, contact: Alistair Jeffs, Vivo Managing Director
Telephone: 07788 300326
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