CWaC want to encourage customers towards self- service options such as web based access or self- service telephony contact, moving away from the reliance on more costly options such as dedicated contact numbers and face to face
As you are reading this on Tarvinonline you may not be too concerned about this change because you have the technology and know how to use it. However, about 20% of Tarvin residents have no access to a computer and may feel uncomfortable or unable using automated telephone arrangements. How are these people, who maybe old, ill and vulnerable going to access vital services?
CWaC need to hear a full range of views so please respond to the consultation which closes on 7th March using the following methods:
Telephone: 0300 123 7031
Write to us: Change Management Service, Cheshire West and Chester Council, HQ, Nicholas Street, Chester, CH1 2NP
Complete the consultation by clicking here and select Customer Service Consultation