Heard of United Utilities Priority Services Register?

Home » Newsroom » Heard of United Utilities Priority Services Register?
neighbourhood plan logo

As you know, United Utilities is the water and wastewater company that serves over 7 million customers in over 3 million homes right across the North West, and we have been doing a lot over the past couple of years to improve our services in giving more support to those who need it most. We all need a little bit of extra help at some stage in our lives. This could be due to age, ill health, a disability, mental health problems, financial worries or even language barriers.

By registering for our free Priority Services scheme, customers could benefit from additional free services from us, to support their particular needs, including:

  • - A free phone number connecting them to a dedicated, externally trained team, to listen, help and support.
  • - Nominate a carer, family member or even a friend to speak to us on their behalf.
  • - A knock and wait service, so if they have mobility needs we'll always wait, allowing them enough time to answer the door.
  • - We'll notify them of any planned interruptions to their water supply.
  • - Bills and letters could be printed in braille, large print or even on coloured paper.
  • - Add a password to their account as added protection from bogus callers.
  • - Translation services if English isn't their first language.
  • - Help and advice if they are struggling to pay their water bill.

For customers with internet access, there's even an online accessibility tool, changing the look of our website to suit their needs. All they have to do is click on the 'Accessibility Help' button on the bottom right of each page of our website.

As the onus is on the customer to register, if we don't know they are experiencing difficulties, we can't help. You don't even have to be the account holder to join and registration really couldn't be easier.

You can either:

  • - Visit our websiteunitedutilities.com/priorityservices and complete a simple online form.
  • - Call our friendly Priority Services team direct on 0345 072 6093.

Also, when someone registers with us, with their consent, we could also add their details to a similar free scheme with Electricity North West (who manage the electricity network in our region). If eligible, this would provide additional support if there was ever a loss of power too -- so two for the price of one!

Ed: Do you have a neighbour who might benefit from this service?

Add a comment...
Name
Email
 
Message
Enter security letters
Tarvin Online

popular recent storiesAlso in the news

Co op Opening1 Feb 2019
Fri 15 Feb 6:00am  |  hits: 491

After a brief period of intensive renovation work, the Tarvin Co-op was formally opened on Thursday 14th February. The ribbon was formally cut by Tarvin resident Brenda Wright. Brenda, who was accompanied by her husband Brian, happen to be the grandparents of Team Manager Tom Bannister. Appropriately for Valentine's Day, they celebrate their 62nd wedding anniversary this year.Store Manager...

Saxton 1577 Hock Bridge Small
Tue 19 Feb 6:00am  |  hits: 201

The aim is to show how these beautiful bridges offer some insights into the history of the Platts.Introduction The Platts bridges do offer clues to a long and fascinating past. A past of changing times when the climate, the landscape and its people were very different. Few clues survive of this rich passage of time so the detective work goes on and what is lost may yet be re-discovered.The...

oak-tree
Sun 17 Feb 6:00am  |  hits: 162

Do you have community space in need of some trees? Octopus Energy are planting 10,000 native saplings across the UK, free, to draw attention to the air pollution that kills 40,000 Brits every year.Full details are available on the Octopus Energy website On the website you can book your trees, In the next few months, they will send...