As you know, United Utilities is the water and wastewater company that serves over 7 million customers in over 3 million homes right across the North West, and we have been doing a lot over the past couple of years to improve our services in giving more support to those who need it most. We all need a little bit of extra help at some stage in our lives. This could be due to age, ill health, a disability, mental health problems, financial worries or even language barriers.
By registering for our free Priority Services scheme, customers could benefit from additional free services from us, to support their particular needs, including:
For customers with internet access, there's even an online accessibility tool, changing the look of our website to suit their needs. All they have to do is click on the 'Accessibility Help' button on the bottom right of each page of our website.
As the onus is on the customer to register, if we don't know they are experiencing difficulties, we can't help. You don't even have to be the account holder to join and registration really couldn't be easier.
You can either:
Also, when someone registers with us, with their consent, we could also add their details to a similar free scheme with Electricity North West (who manage the electricity network in our region). If eligible, this would provide additional support if there was ever a loss of power too -- so two for the price of one!
Ed: Do you have a neighbour who might benefit from this service?