Background
In April 2013, funding for Social Fund Crisis Loans and Community Care Grants transferred from the Department for Work and Pensions (DWP) to local authorities. Cheshire West and Chester Council introduced a new scheme called HELP to deliver this new responsibility. The HELP scheme provides emergency assistance for vulnerable residents, or for people moving out of care, where they meet the criteria of the scheme.
The HELP Scheme Provision
The scheme provides an immediate assessment of need, which is normally completed by telephone, either directly with the customer or with their support worker. If the applicant meets the scheme criteria they are offered a solution, with 90% of all applicants receiving a decision within 24 hours. In the first four months of the scheme (April to July 2013) the team has dealt with 460 applications of which 324 (70%) have been awarded assistance under the scheme.
The solutions offered include :-
food bank vouchers, card payments for food or other items, and reconditioned furniture. Other payments have included removal costs, fuel payments, baby milk
and nappies, travel to work costs, and work clothing.
Where an applicant does not meet the scheme criteria and cannot receive a payment, customers are advised on how to access other help which is available in their locality. In some cases, other external funding has been applied for on behalf of applicants.
Where a person requires further support, they are visited at home to identify any additional needs. Through close partnership working, the most appropriate help for the individual and their family can be provided.
Local Links
HELP are keen to support local charities and have donated £5,000 each to two food bank
providers. This is to help them continue the excellent work they are doing and in recognition of the fact that HELP utilises their provision as part of our scheme.
Our reconditioned furniture includes a warranty and is provided by Changing Lives in Cheshire (CLiC), which links a consortium of charities across Cheshire. They will deliver and install the goods that they supply.
Customer feedback for both of these services has been excellent.
Criteria
Cheshire West and Chester has an overriding discretion, which means that it can consider exceptions to these criteria in exceptional circumstances. Support which is offered includes employment mentoring to provide additional support to move applicants into work and training. This is a key priority of the scheme, in addition to supporting customers with other changes to improve their financial outlook.
How to Apply
Customers can apply for HELP by:
Telephoning: 0300 123 7065 (Monday – Friday, 9am – 5pm)
Application form to: HELP Scheme, PO Box 187, Ellesmere Port, Cheshire, CH34 9DB
E mail: help@cheshirewestandchester.gov.uk
Website: http://www.cheshirewestandchester.gov.uk/residents/benefits_and_grants/help.aspx
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