By Lyn Brunton - 2nd August 2014 6:00am
This is a further post to O2 mobile users following our article yesterday
As previously stated, the fault is believed to be rectified, however, O2 have sent the following tests in a email to my son, who has done most of the harassing to get it sorted:
- O2 users in Tarvin, try some mobile-to-landline and mobile-to-mobile calls and note the outcome. If you experience call quality/dropout issues, could you check if your phone shows as being on 2G or 3G
- If 3G, switch to 2G only to re-test — If the issues continue, could you test calls with a different O2 number to help rule out issues that individual users may be having (eg, potential SIM/handset issue — this could be confirmed if that user had issues elsewhere too)
- If you still have problems, let us know email@example.com. It is best to keep continuity in a complaint situation and this would ensure Lyn's son Ross has more information to pursue some sort of satisfactory conclusion if it is still faulty. (Believe me, he's very good at it!)
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