Patient Participation Group Update

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We mentioned in a previous article that Dr Campbell's Practice has a Patient Participation Group that meets every 3 months. Well the latest minutes have just gone live and here are a number of topics of particular interest to Tarvin residents:

The Telephone System
A new telephone system has been installed which gives the practice more lines. The telephone calls are queued with the first 3 calls on hold being told that the lines are busy but the call will be answered shortly and the other callers are asked to phone back later as the surgery is busy.

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Appointments
The Practice has now put 'book on week' appointments. This means that if patients phone on a Monday morning and there are no appointments free they will be able to book certain appointments for later that week, rather than having to ring each day. Patients still have the option of booking up to four weeks in advance

Waiting Rooms
The practice is looking into purchasing new chairs for the waiting room at Tarporley. It was thought that chairs at Tarvin would be too large, so a smaller version is to be sourced.

Capacity
The new housing in Tarvin and Tarporley was discussed. The practice has put an extra Nurses surgery on in Tarvin on a Thursday morning to help cope with increased capacity

The full minutes of the June 2013 Meeting are available to download here

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