Protection from Unwanted Telephone Calls

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THE FOLLOWING INFORMATION HAS BEEN RECEIVED FROM TRADING STANDARDS

Please be extremely cautious should you receive a telephone call from someone claiming that they can protect you from unwanted calls. The caller may claim to be ringing on behalf of the BT Telephone Preference Service (this does not exist).

The caller will claim they are aware that you have received many nuisance calls recently, that they could send you details and equipment to help to prevent these calls. The caller may already know your address and know which bank you use. They may even know some or all of your credit/debit card number. The reason for their call is normally to obtain further information in relation to your credit/debit card, such as issue or expiry date, account number, or the security code on the reverse of your card. Giving this information to the caller could lead to unauthorised use of your credit card or to identity theft. If you have given this information you may want to contact your bank and consider asking them to issue you with a new credit/debit card.

BT do not offer a telephone preference service directly, only BT Privacy at Home which is a caller display service. You can prevent unwanted phone calls by registering with the Telephone Preference Service for free.

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