Cheshire West and Chester Council is undertaking a wide consultation with residents,
businesses and interest groups about the approach they are taking to their programme of
Make or Buy service reviews.
What is Make or Buy?
Make or Buy is the name of a Council-wide review of services. Every service will be examined
over the next two years to identify how they can reduce costs while safeguarding quality. This
approach builds on recent service reviews that have taken place and draws the review
process into a single programme of work.
The review criteria will include consideration of: the customer perspective; value for money;
staff views; economic growth; the market; delivery; and risk.
Public consultation on Make or Buy
The review has the potential to initiate significant change in how some services are delivered.
It is therefore critical for the Council to understand the views of their communities at an early stage, so that communities can influence how these service reviews are undertaken
The consultation will take place in two phases:
Phase one: An initial consultation on the overarching approach to Make or Buy from 2 August to 25 October 2013
Phase two: A series of detailed consultations on specific proposals for change (late 2013 – 2015, still to be planned depending on the outcomes of each review)
During phase one, they will consult on:
1. Different ways of providing services
2. The review approach
To assist you a consultation booklet and feedback form will be available in hardcopy in libraries, children's centres and other key buildings across the borough and available on request.
The booklet is available for download here, together with an e-form that can be completed and submitted electronically. In addition, the booklet and form will also be sent to the Council's citizens' panel – View West, which contains a cross-section of over 2,300 local residents.
For hardcopies, please contact Beverley Wilson or Helen Pickin on 01244 972176 or email
Make sure you use this opportunity to influence how Cheshire West and Chester provide the services you enjoy