Royal Mail email Scam

Home » Newsroom » Royal Mail email Scam

The National Fraud Intelligence Bureau (NFIB) has issued an alert about a scam e-mail which is currently being sent to victims fraudulently claiming to be from Royal Mail.

postbox

The e-mail states that Royal Mail is holding an item for the customer.

The subject header is 'Mail — Lost/Missing Package' and reads:

"Royal Mail have detained your package for some reason (for example, lack of a proper invoice, bill of sale, or other documentation, a possible trademark violation or if the package requires formal entry). The RM International Mail Branch holding it will notify you of the reason for detention (in writing) and how you can get it released".

The e-mail then asks the recipient to open up an attachment to complete a document. It is believed that the attachment contains a zip file with a malicious virus.

Royal Mail is aware of the scam and is taking action to protect customers from these fraudsters.
Royal Mail state that they will never:
Send an e-mail asking for credit card numbers or other personal or confidential information;
Ask customers to enter information on a page that isn't part of the Royal Mail website
Include attachments unless the e-mail was solicited by a customer e.g. the customer has contacted Royal mail with an enquiry or has signed up for updates from Royal Mail.

Royal Mail and the NFIB advise customers NOT to open the attachment if they receive this email and to report the scam email to Action Fraud by calling the 0300 123 2040 or via the web reporting template at www.actionfraud.police.uk

popular recent storiesAlso in the news

Logo christmas tree
Sun 18 Oct 6:00am  |  hits: 388

Tarvin Christmas Festival and Market has become a popular highlight of the year in Tarvin so instead of just cancelling, it is going to be 'Virtual' this year. People will be able to shop at their favourite Christmas stalls together with some new ones, all from the comfort of their own home.In 2008, when the Tarvin Christmas Festival and Market began, it was during a...

development site
Wed 21 Oct 6:00am  |  hits: 379

The Planning Application on the proposed change of use at the A51 site will be discussed at Parish Council meeting on Monday 26th October. The meeting is currently held on Zoom only due to the Covid-19 restrictions. .Registration for the Zoom meeting needs to be obtained prior to the meeting from the Clerk to the Parish Council .So if you want to express your views directly...

Mobile Library Bus IMG20201015135921
Tue 20 Oct 6:00am  |  hits: 276

Contrary to expectations there was only a trickle of people to the first session of the mobile Library from 2 to 4 pm on Thursday, 15th October. So it is fair to say that the Pop up "Library" café was rather empty. However, not daunted, it will be open again next Thursday from 2 until 4 and there will be a possibility of cake to tempt you.You do not have to come to the Library to...